Depending on the size of your business, you could have hundreds of pending paperwork files floating around at any given time. This means every once in a while, a customer could fall between the cracks. Several angry phone calls later, you finally figure out where their paperwork is, but it’s too late. You can avoid this problem with real-time tracking. You’ll not only know that the customer’s paperwork was filed correctly; you’ll also know where it is in the process. Here are a few more ways that real-time tracking saves you time.
Quick Answers
When customers call in about their missing paperwork, it’s often because their situation caused delays. That’s difficult to explain when everything is usually done in an instant. Working with a company that provides real-time tracking, you can confidently let your customers know where their paperwork is in the filing process and provide a time estimate. This gives them peace of mind and frees up time for your staff.
Fewer Repeat Calls
Customers get nervous when things are out of their control, especially if it’s high-stakes paperwork. Since title paperwork involves state government agencies — sometimes from multiple states — it often takes longer than customers anticipate. Some customers end up calling in several times after the sale to check on the status of their paperwork. With real-time tracking, you have time estimates readily available, alleviating this problem.
Happier Customers
The less time your staff spends chasing paperwork or fielding update calls, the more time you can dedicate to customer service. This results in a better experience for everyone involved. When you have up-to-date information on paperwork, you can give your full attention to things like friendly follow up calls and helping new customers. The happier your customers are, the more likely it is that you’ll be calling them, not the other way around.
Real-Time Tracking with OATA
OATA, a tag agency located in Central Florida that serves dealers and tax collectors in Florida and Alabama, offers real-time tracking services for its customers. Our friendly and experienced staff makes finding your paperwork status quick and easy. Find out how real-time tracking can help you get more done in less time today. Give us a call at 407-574-5484 or get in touch with us online.
