Upon walking into our Orlando office, one of the first things you’ll notice is the banner behind our clerks that boasts “300 years of combined experience.” You may wonder how all those years of experience can benefit you, an overworked dealer or tax collector sorting through piles upon piles of paperwork. With previous experience in dealerships and tax collector’s offices, our friendly staff of 50 employees services 700 customers across two states. Here’s how.
Efficiency
In about five years, OATA grew from a staff of four employees who founded the company together to over 50. This company doesn’t waste any time, whether it’s expanding the team and services or getting results for customers. Tax collector’s offices face a challenge of having so many items to focus on, from licenses and property taxes to birth certificates. At OATA, you work with experts at the specific thing you need to do. Because OATA specifically services dealers and tax collectors, you don’t have to fight for a place in line. One of the goals of founding OATA was to find a way to do tax collector work more efficiently.
Education
Having an experienced team to work with makes the process quicker while also creating an opportunity for education. At OATA, title clerks will return paperwork that isn’t filled out correctly and let customers know what needs to be changed. If a customer wants to know more, we’ll explain why things need to be done a certain way. The government tax collector world is rigid and regulated, while OATA has room to educate dealers as part of the process.
“We process work efficiently, do the work correctly and educate customers on how to do it right,” director of compliance Denise Smith said.
Friendliness
One of the benefits of having an experienced staff of title work professionals is the ability to hone in on efficient and friendly service. Since everyone knows how the transactions work, there’s more time to focus on customer satisfaction. The diverse team at OATA speaks many languages, which allows them to reach a wide customer base. Employees and managers treat each other with respect, creating a welcoming environment for staff and customers.
“Our company culture, if I had to put it into words, is warm and family-oriented,” OATA CEO Andrew Bell said.
Andrew co-founded OATA with the goal of bringing a breath of fresh air and ethics into the industry. By focusing on educating customers and providing them the best possible service, the team has done just that. OATA is here to help dealers and tax collectors get more done in less time. Give us a call at 407-574-5484 or get in touch with us online.
